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@1688storewrote:

Hi everyone,

 

I personally think eBay should implement a policy regarding item lost in transit. We as sellers should not be held responsible for item lost in transit because our responsibility is to send the item off within a timely manner and if the item is lost in transit that is way out of our control.

 

Also eBay should implement a policy that if the buyer doesn't use any shipping method with tracking code the seller is not liable for any item lost in transit.

 

So, if a seller uses an envelope/large envelope then all they have to say is they posted it - and keep the buyer's money - and the goods

 

However if they selected a shipping method with tracking code and the item is lost in transit then the seller can help the buyer try to recover the goods or get compensation for the buyer.

 

It's called opening an INR case

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 Did I understand you correctly?