I was supposed to write that sellers take the loss. 

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@tazzieterror wrote:

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@ozpartssale wrote:

...

 

18th April buyer opened refund claim.

 

...

 

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Just curious, did the buyer open the refund claim before or after you (I presume) lodged your enquiry with Australia Post? I see that both actions occurred on the same date.

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i lodged an enquiry when i realized the buyer did not care about postage delays. the reason for the enquiry was to try and get an update as to when the item would recieve the next scan. the buyer never checked Australia post tracking once, he checked USPS which said buyer preparing item for shipment.

I had explained where the delays were from and the reason USPS only picks up the tracking once the inbound manifest is scanned. He did not care he did not want the item anymore he demanded i refund him, as i understand he does not have access to his refund yet as it is showing onhold because i blocked my bank account, which i will continue to do so until this is resolved. 

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@znmcmhn78 wrote:

This thread by the op is the exact same circustances I am in.

 

I have 5 packages in transit internationally that have not had a scan point in close to 4 weeks and ebay is refunding the buyers in a pandemic!

 

I just had an Italian customers case closed and Australia Post notes that Italy's Postal system has somewhat stopped altogether and we are not to send to various countries.

 

Each package is worth $234.

 

 

 

 

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My advice to you is not to appeal the decision just yet, eBay is well aware of the delays and in my case did not care. once the appeal is completed it seems like they will not accept any sort of error. 

Wait until you have reached the time limit of your appeal which i belive is 30 days but please check this because i am not sure. 

Hope that your items have arrived in this time frame. 

Wait until you can confirm the package status.

If it shows delivered (not refused or anything like that), contact the buyer as per eBay's advice, tell them that you have now confirmed the package was delivered to them and that you're issuing an invoice directly, and payment is expected within X timeframe.

Then contact eBay, advise you have followed their advice, and that you'll pay your "debt" when they buyer pays theirs.  (Since you said you have blocked eBay from accessing your account, I presume the refund was funded by eBay?). 

In all seriousness, I would actually take an approach that's something like this, assuming I was 100% unwilling to take on the loss, but actually wanted to continue selling on eBay, as they'll de-register your account eventually for non-payment of the outstanding balance unless you can come to a resolution with them.

You can try to argue that the buyer's debt would be to eBay, as you can clearly show you fulfilled your obligation as a seller, and the refund was at eBay's discretion, therefore you have no liability for the debt. 

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@ozpartssale wrote:

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@tazzieterror wrote:

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@ozpartssale wrote:

...

 

18th April buyer opened refund claim.

 

...

 

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Just curious, did the buyer open the refund claim before or after you (I presume) lodged your enquiry with Australia Post? I see that both actions occurred on the same date.

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i lodged an enquiry when i realized the buyer did not care about postage delays. the reason for the enquiry was to try and get an update as to when the item would recieve the next scan. the buyer never checked Australia post tracking once, he checked USPS which said buyer preparing item for shipment.

 

I had explained where the delays were from and the reason USPS only picks up the tracking once the inbound manifest is scanned. He did not care he did not want the item anymore he demanded i refund him, as i understand he does not have access to his refund yet as it is showing onhold because i blocked my bank account, which i will continue to do so until this is resolved. 

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Once again...did the buyer open the refund claim before or after you lodged your enquiry with Australia Post?

Once again...did the buyer open the refund claim before or after you lodged your enquiry with Australia Post?

Please explain the relevance of your question.

I don't even look at tracking, much less open cases with AP, unless I get a query from a buyer. I doubt I'm Robinson Crusoe. Neither is it germane to the issue of buyer/s claiming INR.

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@tazzieterror wrote:
I assure you I have my reasons for asking, and as the saying goes, 'relevance is in the eye of the beholder'.

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Possibly at about the same time, hard to say but it was still inside the delivery time frame regardless.