I had similar problems with the wifes account. We registered using a proof of age card and marked " other form of government id " in the check boxes. ( wife is blind, so no other forms of id ) This worked for a couple of weeks, but then got the red bar across the account. I uploaded photos of the id. but still had problems.

When I went back to try again, the " other government id " option had gone completely. In S.A. proof of age cards use the same number system as drivers licences, so I just ticked the " drivers licence " check box instead. This seems to have been accepted and the red bar and messages have gone away.