@jellybirddesigns wrote:
Firstly, stop sending internationally - there are just too many delays.
Secondly, Italy is one of the worst places to sell to - they have a very high rate of "missing" items.
If you're going to continue to send internationally, then I recommend you move out your handling time to the maximum of 30 days, so it gives you a buffer.
My understanding is that as long as you have tracking and sent it within your handling time, you "should" be covered by Ebay.
Have you actually uploaded the tracking number into the case?
Unfortunately if the buyer opens a dispute for not received, even with tracking uploaded, and eBay find in their favour because the item didn't arrive within the advertised time frame eBay will tell you to contact the buyer and request payment and wash their hands of it. It sucks, despite you doing the right thing, seller protection doesn't exist.
if an item is showing as still "in transit" eBay shouldn't be refunding buyers. Just plain wrong IMHO
