Yes, I have the full chat transcript where the agent confirms. See relevant part below:

Here is the resolution I have got for you, Michael.

First of all I would really like to appreciate your efforts in sorting this for your buyer.

I have gone ahead and closed the case for you after deducting $65 to cover the item damage.

The remaining amount will be credited to the buyer.

Rest assured you do not need to do anything else in this matter.