If you are on Facebook, have you tried sending a message on their page?

Many people have said on here that they were able to get help that way

I tried once, took five days to get a response, which then ignored everything I had said in my complaint, but many other  people have had good outcomes as far as I can tell

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@smboutique86 wrote:

The frustating part is that it is hard to talk to a person at aus post, calling the number just leads you to the bot who then says your parcel is on its way there is nothing else that we can do.

This is what happens when you have scanners reading barcode labels on parcels instead of humans dismissing the scanner and actually looking at the address written on the parcel.

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I have had very good outcomes by contacting AP via their facebook page. I'll post a public message (being very polite, not the abuse that a lot leave), giving a basic description of the issue. Generally within an hour someone replies asking to send a private message with the full details. The longest I've had to wait to see results was 48 hours. They are very good, as long as you stay calm and polite while interacting with them.

Many sellers sign up for a Mypost Business account. Once logged in I just enter my phone number and usually get a call back in under a minute. 

Lately ebay have had offers to sign up giving you a discount straight away and you only need a small number of parcels to keep band 1 discount.

Had no problem contacting AP last week.  Online showed indefinite delay and recommended trying again later or using phone contact.

Chose to phone, on hold for about ten minutes, transfered and resolved in about 5 minutes.

I use Messenger, private message to contact AP, much quicker than the phone lol. Alway get a quick response and excellent help!

Yeah. I normally use live chat for  AP,  first time I have ever had  an  indefinite delay message with advise to try again later, phone or email.

So don't know what was wrong with their system.  GREMLINS

I know of a major facility (Not AP)  took a direct hit from lightening last week, knocked out all power including back up system, and also knocked out all internal and external communications, even the emergency/fire communications  system was roasted.