When you say eBay deleted your email, do you actually mean they closed the INR case? eBay will close the case if the seller can show proof of delivery ( tracking and signature for items worth more than $750) or if there is no action in the request for a month. Which is why we fellow members recommend escalating sooner rather than later.

We are listening and trying to understand,but we are not mind readers and don't know what you have done or what you want unless you can clearly and coherently explain. I realise this can be difficult when one is upset.

As succinctly as possible, this is what I understand of the situation:

 You bought a very expensive item

It did not arrive

You opened an INR request

The request "disappeared"

Is this correct???

If so -how long after opening the request did it take for it to disappear?

Is there anything in you purchase history under the items details?- you should be able to see the outcome of the request from there