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@shoaltech wrote:

I have been in touch with Australia Post today to try and get the parcel redirected back to me. The guy I spoke to took the information and said someone would be in touch within the next 2 days. To be honest, I didn't get a a lot of confidence from that call and that anything would happen. I also asked at the post office but was told that there was not much they could do. I'm going to call again tomorrow and see if there's anything I can ensure the item is delivered back to me.

I took the advice given by ramcycle2010 and actually called Ebay rather than messaging. You were right, the guy I spoke to on the phone was unbelievably more helpful and sympathetic to my situation. He said he was putting the feedback removal through to an appeal team. However, I'm not overly confident it will be removed.

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Hav you jumped on the Australia Post website and via the tracking,  tried to redirect to an alternate address,  this is an option, and if that alternate happens to be yours, all good.   

I use the contact us in MyPost business to get parcels redirected. They will usually send an email to the destination parcel centre to have it changed, just don't leave it too long as they cant change once on board for delivery.

I use the contact phone number with Mypost as I get an agent that can apply the redirect. You most likely can go through any Aust Post phone number to get to the department you need.

I would not worry about negatives as there is thousands of posts regarding issues with sellers from buyers that when others point out the sellers feedback they did not see all those negatives as an issue. As a buyer I am less interested in the negative and more interested in the sellers response.

I do agree with you that most don't look at feedback. However I do think that for expensive items like I sell, that they do. Before the neg, I was getting regular sales, at least one per day. Since the neg I have not had a single sale. I have also been getting no inquiries from potential buyers which is extremely unusual.

The negative feedback has nothing to do with eBay - it is in regard to offsite purchasing by transfer - careful.

What you possibly should have done - is made a special listing for the ' upgrades '.

You can however - perhaps - add a response to the negative feedback - explaining it had nothing to do with the actual item.

Carefully worded.

Has the item actually been delivered to Norfolk YET.

Well the Neg is gone, thats a step in the right direction.

I have seen many a seller continually sell higher priced items with a number of negative feedbacks. Maybe it might be more of an issue in computers but I would hope your business can't be taken down for such a small issue as one negative.