Authenticity Guarantee

danyaecook
Community Member

on ‎19-01-2024 01:25 AM

Hello,


I recently sold an authentic designer bag on eBay for the first time. 

 

I am confused, received an Authenticity Guarantee email, saying that I need to send the item for authentication before it’s sent to the buyer.  What does this mean?

I also received a policy violation notification.  I don't believe I've violated any policy.  The bag is authentic and was advertised as such.  I have original proof of purchase, etc.  What does this mean?

I am unsure if I am posting the bag to eBay or the buyer?

Any help would be most appreciated, thank you.

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padi*0409
Community Member

on ‎19-01-2024 01:29 AM

Read the link below.

 

https://www.ebay.com.au/help/selling/selling-tools/ebay-authenticity-guarantee?id=4644&st=3&pos=1&qu...

______________________________________________________

"Start me up I'll never stop......"
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gutterpunkz05
Community Member

on ‎19-01-2024 02:15 AM

Has the sale been terminated by ebay, goes to the error looked everywhere page.

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padi*0409
Community Member
In response to gutterpunkz05

on ‎19-01-2024 02:18 AM

@gutterpunkz05 wrote:

Has the sale been terminated by ebay, goes to the error looked everywhere page.

 

Yep, I noticed that GP - maybe to do with the policy violation perhaps ?

______________________________________________________

"Start me up I'll never stop......"
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gutterpunkz05
Community Member
In response to padi*0409

on ‎19-01-2024 07:37 AM

Hi Padi,  the item was listed as brand new, doubt the OP is an authorised LV seller, as such the verification should fail as the listing is not correct.

Don't know if that was the violation though.

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sandypebbles
Community Member

on ‎19-01-2024 08:46 AM

That means what it means when you listed such an item and it told you it would be subject to such

 

As for the violated, I don't know, you are'nt an authorised seller of the brand so maybe the brand/company themselves reported it ????

 

Have you listed any other things and had them removed ?

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gutterpunkz05
Community Member

on ‎19-01-2024 05:14 PM

No longer showing as a sold item.

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imastawka
Honored Contributor
In response to gutterpunkz05

on ‎19-01-2024 06:12 PM

OP has sold pre-owned underwear more than once, I notice -

 

***Excellent As New Condition, Worn Once for Photoshoot***

 

Health and hygiene is also one of our top priorities, so our policy outlines why certain items can't be sold on the site.

What is the policy?

  • Used underwear and socks are not allowed, even if they are clean. Examples include boxer shorts, panties, briefs, nappies and athletic supporters. 

Used clothing policy | eBay

 

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sandypebbles
Community Member
In response to imastawka

on ‎19-01-2024 06:15 PM

Oh how delightful 

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imastawka
Honored Contributor
In response to sandypebbles

on ‎19-01-2024 06:23 PM

Yeah.   Got past the bots by calling them 'Bra sets'

 

Bras are not considered underwear apparently.  

 

Go figure.

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