I rarely check my performance ratings as I rarely have issues and if I do I resolve them. However, I did check my ratings a few months ago and was in shock when I saw there were 2 defects for « closed without resolution.

One was for late last year, which has now dropped off when i just checked but, the item went missing in the post and had tracking, dispute resolution resolved because « I » initiated the refund, not eBay. Tried to appeal this but couldn’t due to time lapse, so requested a call back. Was told it would be removed, but never was.

second item again missing in post had tracking  and I promptly initiated a refund to the buyer, not eBay. Can’t appeal as it’s been more than 90 days 😢