Order Status Not Updating After Successful Delivery

aneelera_0
Community Member

on ‎23-12-2024 05:50 AM

Dear eBay Customer Support,

I am contacting you regarding an issue with an order from my store. The buyer has received the item, and the tracking information shows that the item was successfully delivered. However, the order status on eBay still shows as "Sent" rather than "Delivered."

Order Details:

  • Order ID: 22-12447-73885
  • Tracking Number: TBAU145028344
  • Delivery Date: 18/12/2024

I kindly request that eBay update the status of this order to reflect that it has been delivered successfully. Please let me know if any further information is needed to resolve this matter.

Thank you for your prompt attention to this issue. I look forward to your assistance in resolving this as soon as possible.

Best regards,

0 Helpful

lezned-toycollector
Community Member

on ‎23-12-2024 06:47 AM

Is there a reason why you're sharing your message to eBay customer support?

 

Do you have a question?

 

Has the buyer opened a request?

0 Helpful

sandypebbles
Community Member

on ‎23-12-2024 08:42 AM

This is the member to member forum

 

eBay staff only rarely read here, so if you want a 'prompt' eBay response, you will need to actually contact eBay

 

Other members cannot see anything from the order number

 

If it is regarding your funds being on hold, they will be as you are a new seller and the 30 day hold on funds you agreed to when you listed really do apply

 

Assuming you signed up for Managed Payments and were verified to sell before doing so

*casey*
Community Member

on ‎23-12-2024 01:15 PM

That's an interesting tracking number !

 

Where are your orders being sent from ?

 

Which carrier service ?

 

I sometimes receive parcels  with tracking numbers starting with TBAU but never with eBay orders.

0 Helpful

*casey*
Community Member

on ‎23-12-2024 06:28 PM

"I sometimes receive parcels  with tracking numbers starting with TBAU but never with eBay orders"

 

only from Amazon.

 

So if your orders are being sent from there, read this:

 

https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718

 

 

 

 

 

gutterpunkz05
Community Member

on ‎23-12-2024 11:16 PM

The tracking number you have given, appears to be invalid/incomplete.  

The prefix  TBA, normally relates to amazon logistics.

Are you another one drop shipping via amazon etc.

sandypebbles
Community Member
In response to gutterpunkz05

on ‎24-12-2024 04:40 AM

The listing, descriptions and odd prices certainly reflect that is likely

p9games
Community Member

on ‎31-12-2024 04:09 PM

This is an ongoing issue.  I've let Ebay know.  They do nothing.

 

There is clearly a technical glitch, an API error, that is impacting the connection between Auspost and ebay.  Ebay will show the tracking number but it isn't connecting to Auspost correctly so it doesn't get confirmation of the item's shipment or arrival.

 

The biggest potential impact of this is payout holds associated with 'poor tracking performance'.  Every time this glitch occurs Ebay defects you because as far as it's system is concerned you've not entered a valid tracking number or have not shipped the item.

 

Has anybody escalated this to somebody other than the clueless muppets on the chat line?  A category manager or account manager etc?

*casey*
Community Member

on ‎31-12-2024 05:37 PM

I'd be very happy to see  payout holds  and  defects applied  if a seller's dropshipping from Amazon

gutterpunkz05
Community Member
In response to *casey*

on ‎01-01-2025 05:40 AM

Using ebay to Drop Ship via Amason (and others) is huge business.

0 Helpful