Feeling relieved to have just now received a refund and follow up email. But what a drama getting there!

"This is a follow up email in relation to the chat we had earlier regarding postage label promotion from eBay for 50% off postage label.

Allow me to share the Promotion runs from 1 May 2025 to 20 May 2025, as eBay reserves the right to cancel or change the Promotion at any time. As this is also mentioned in T&C of the promotion which you may go through using below link.

Link for Promotion T&C - https://www.ebay.com.au/sellercentre/promo/250g-label

Firstly I apologise for any inconvenience that has been caused to you as this promotion ended.

However just for you we have made an exception to credit 50% fee for postage label generated during time period 20 May 2025 06:45 pm to 22 May 2025 06:45 pm for Eligible postage label means, label with following services:

Sendle 250g Parcel Pickup

Sendle 250g Parcel Drop Off

Australia Post Standard Extra Small Satchel.

I have made sure you have received credits in your account for postage labels purchased during above mentioned date, which is reflected back in your account, also you may use the link below to confirm same."