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on 14-11-2025 11:51 AM
@gutterpunkz05 wrote:
@*casey* wrote:" I spoke to someone on the phone at eBay who basically told me as they lodged it as an "item not received" and not "not as described" and tracking showed received the claim would be closed in my favor"
The eBay Money Back Guarantee shows:
"Not covered - The buyer used third-party freight forwarding or mail redirection"
So surely the same rule should apply here in gavrook's case
The item was sent to another address after original delivery
Covered:
- The item was forwarded as part of an eBay program such as:
- Global Shipping Program
- eBay International Shipping - opens in new window or tab
- eBay Authenticity Guarantee
Not covered:
- The buyer used third-party freight forwarding or mail redirection
It looks like that is only applicable if the item is on-forwarded after initial delivery. As far as I am aware redirection while in initial transit is permitted, with a parcel locker validated as recipients
address as per buyers mypost account.
I also believe there is an option for senders, at time of post, to block shipment redirections.
Why would you redirect after delivery?