actually, that is wrong.

They do not say that they will cover any goods, even if packed according to their instructions... they don't say that. They do say here are some tips to give you the best shot at your item arriving....

it's back there somewhere what they say...

but they have a clause that they won't cover items they don't believe could have been adequeately packaged.

no where do they say, if yopu package your fragile items according to our tips, we will give you insurance for that. No where.

They are tips, not requirements for a service to be provided

of course you cant find it!!!.....and with that you can argue until you go blue in the face ......but you are wrong ......

now I just hope for your sake you find out the hard way.....

what bothers me is people are buying insurance for ""fragile items"" or items that could be ""deemed fragile"" thinking they are covered but they are not,  this is misleading and the regular joe should know, who reads the terms and condition of auspost

thats my beaf and they should know If I were you I'd ring them up for your self....

They are covered if they are packed in accordance with AP instructions.

The terms and conditions of Extra Cover make it very clear when an article is accepted and extra cover purchased for that article, it is covered for loss or breakage - it is conditional on a number of things, including that is adequately packaged.  The terms and conditions also indicate very clearly what articles are excluded - and the exclusions do not include fragile goods.

AP are governed by the same consumer and other relevant laws as any other entity when it comes to the terms and conditions of their services and insurances. 

Whilst its "your thread" I will make posts that seek to stop the creation of discussion board furphys as they are very unfair to others who may be misled by them.

I have both sent and received fragile items by AP with extra cover. I would always purchase extra cover if the cost of the goods was more than I was prepared to lose if they were lost or broken in transit. 

once again fragile is fragile and you are clearly missing the point ......ring them tomorrow you will see.....

you are wrong,

Nowhere do AP say that fragile items are protected if packed according to their instructions. In fact, they do not even give packing instructions, what they do give are "tips".

You are wrong about the Extra cover as well - it says if AP thinks they can be adequately packaged.

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reallyhardtofind wrote:.

 

what bothers me is people are buying insurance for ""fragile items"" or items that could be ""deemed fragile"" thinking they are covered but they are not,  this is misleading and the regular joe should know, ...

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reallyhardtofind who told you that fragile items or those deemed fragile were not covered by extra cover ?

Was it your buyer ?

its in the terms and cionditions!

Im not an idiot and can read their jargin but I find this amussing now ....that some would ride on the coattails of ausposts policy when its misleading.....gezzzz... I with take this up with the right people .....just wanted to tell the commoner thats all......

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@reallyhardtofind wrote:

once again fragile is fragile and you are clearly missing the point ......ring them tomorrow you will see.....

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.. lol ... ride on the coat tails ...

Australia consumer law is very clear about the requirements of terms and conditions - and"out" clauses are not acceptable if they are misused to limit liability.

As fragile items are sent around the country every day with and without extra cover - and AP promotes and accepts money for the same - as well as packages clearly marked fragile - that are lodged at Post Offices and extra cover paid.

AP would be hard pressed to explain under scrunity why fragile goods were not explicitly mentioned as excluded in their terms and conditions if thats what they meant, and they have in place blanket exclusion on those goods.

If fragile goods are well packaged in accordance with AP advice, including being able to withstand being dropped from a height of 1 metre they are covered.