Hi there and Merry Christmas,

Sorry to hear your problems especially at this time of year. I just looked at your feedback and it looks 'terrible' because these 2 negatives have pulled it down to 90.5%. Here is some advice to bring it up:

1 - Buy stuff, any stuff. Sellers can only give positive feedback so your 90.5% can only improve. 20 additional positive feedbacks will bring it to 95.1% . 100 additional positive feedbacks will bring it to 98.3%. What to buy? Try advancd Search on Buy it Now, Items under $1.00, Free Postage, Located in Australia, Sort by Cheapest First. Set Category to Crafts (88 Items), Stamps (2000+ items). So 100 positive feedbacks will cost you $100 or so and take a couple of hours to process.

2 - Give positive feedback. When you are finished buying, give positive feedback immediately. You don't have to wait for the goods. This will encourage sellers to give you positive feedback quickly. Thees positive feedback will push the negatives and neutrals down to page 4 or 5, out of sight, out of mind.

3 - Use Registered Post for all items. Paypal love it, Your customers must sign to get the goods. Avoids so much trouble.

Best wishes and happy buying