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@chameleon54 wrote:

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@*crikey*mate* wrote:

see above

 

fees on postage are NOT attirbuted to your account until the cistomer goes through checkout and pays

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This still raises the problem of buyers paying before items are combined and then requesting a postage refund. I had quite a big one of these today, but is it worth me spending 10-15 minutes contacting CS to have a few dollars refunded to my account ? Time is money, but it annoys me to let ebay get away with this little rip off. Either way its just going to leave me feeling grumpy.

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I know.

and as it stands at the moment, it is a case of "suck it up" it appears, however, hoping this will go back to the table for a system similar to UK's

on the surface with what is in place atm, you don't have to ring, you just fill in an email through CS - maybe even have a template ready to go? but no confirmation that this type of fee credit has been approved yet

also see this from ebay's perspective.

every time someone does pay, the fees are charged. Now it takes more work for them to go back and adjust the fees if people ask for a credit

how many times a day do you think this would happen? Reckon they'd need a whole department and three guesses how they would recoup the costs of staffing that, eh?

ya know, to be fair, when should eBay apply the fees? (never is a desirable option LOL, but I doubt it is an option LOLOLOL) how are they supposed to know what a seller or buyer is going to negotiate after payment?

I don't think it is an intended "rip off" just a pragmatic business solution to be honest.

Hoping it doesn't, but it might just be a case of sayiong to our customers "sorry, the eBay system will not let me combine shipping after payment" or the seller may have to decide if for the sake of good will, they will absorb the cost themselves.

on the surface, i agree, not fair - but....

in time, maybe we will get the system like in the UK where everything goes through the cart first (it's being introduiced there any minute now)

I have started really emphasizing the cart and listing BINs with immediate payment - NFI how it will go yet, just started today and it is still in the works and will no doubt need tweaking, but happy to share with you what I'm doing if you want.

but I have emphasized it prominately in my shop the BIN auto thing and if they want more than one item to use the cart and then give cart instructions.

hopefully most will see it

also trying to work Combined postage available into my titles - and in a way that they know it only applies if they contact me before payment - just need to refine my statement and minimize the letters LOL