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@cmcoins2000 wrote:
Good afternoon. 1. Email her thanking her for posting the item back - ask if she could kindly provide a tracking number you can look out for. 2. Advise her on receipt of the item you will send a 'cancel transaction' to her using the buyer 'changed their mind'. ( No defects on change of mind). & you will get your FVF etc returned. 3. Also advise once the transaction is cancelled you will refund through PayPal. 4. Keep all copies of messages for proof. Don't think the buyer can leave feedback at all if there is a mutual agreement to cancel the transaction for the reasons above & it is cancelled in that manner.

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The buyer can most definitely leave feedback after a cancelled transaction. Plenty of buyers will still neg, even after the transaction has been cancelled, because they can. Even if they requested the cancellation, some still leave a neg.

A buyer can't leave feedback after a NPD has closed. Neither can the seller for that matter.

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A buyer can't leave feedback after a NPD has closed. Neither can the seller for that matter.

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According to a non-paid listing still in my Sold section, I can leave feedback for the buyer but they can't leave any for me.  I haven't tried to do it because I don't want to leave anything positive for someone I never heard a word from, but the option for me to leave feedback is showing, even after the case has closed.

rose, you may find when you go to leave feedback it will come up with " you cannot leave feedback for this transaction".

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@kopenhagen5 wrote:

rose, you may find when you go to leave feedback it will come up with " you cannot leave feedback for this transaction".

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Yep, that's pretty much it. I know, because I tried in the early days before I found out that leaving false positives was a big no no. I tried to leave feedback and got a message saying it can't be done. One time I did do it, again before I knew it was wrong, I left it just prior to closing the case. That buyer deserved it though LOL!! 25 feedback left for others, 24 of them were negative.

Don't let the odd 'crooked' buyer get you down.  I believe in the saying 'What goes around, comes around",
if you say that to yourself, it makes you feel better.

As an aside, can I ask what photo software you use?  Your photographs are 'EXCELLENT'.

Hi sueken4812,

Thank you, and yes, great advice 🙂  

I use photoshop for editing, and just a very basic studio set up....still working on mastering perfection with the photos, but I'm slowly getting the hang of it.  I really appreciate your positive feedback 

penny, let us know what happens.

As sue says, I also think your listings are great.

And there will always be the few that can't be pleased.

Just keep giving good service like you appear to be doing.

The seller can leave feedback after a non-payment dispute is closed.  I did it yesterday.  I'm no sure about the buyer

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@black*poppy wrote:

The seller can leave feedback after a non-payment dispute is closed.  I did it yesterday.  I'm no sure about the buyer

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Maybe that was a glitch or they have changed it because when I checked that the other day on a non payer, it wouldn't let me leave feedback (not that I had planned on it, I was just testing it - see screenshot below). If I clicked on the leave feedback button, it tells me I can't leave feedback.

Buyer definitely can't leave feedback once the case is closed. A line goes through the feedback icon which blocks them. Did you leave the feedback on the phone app, or computer?

I don't know if that is the case with people who get the strike removed though. One of my non payers got their strike removed and the line disappeared from the feedback icon on my selling page.