maybe it's better to call in the afternoon?    if the call centre is where we think they are, there might not be many people there at 2:30 in the AM

Oh I won't give up.  I am hearing impaired, so I can't actually CALL them, so I'm stuck with pounding the keys to try to get someone who has a brain.

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@treasuress.4207 wrote:

Oh I won't give up.  I am hearing impaired, so I can't actually CALL them, so I'm stuck with pounding the keys to try to get someone who has a brain.

 

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Ouch that has to be mighty frustrating

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Ouch that has to be mighty frustrating

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Ohhh yes.... I ended up with a live chat open on one side, and the National Relay Service for the hearing impaired making a CALL on the other side.  I had two consultants at once.  It's so hard to get through to them what you actually MEAN when they're only hearing what they want to hear.

Bottom line - the defect is on the spreadsheet, becuase it shows them regardless, BUT it is not counted in the defect total - my INR is on 0% and the 'defect' although it shows on the spreadsheet, will not affect my rating at all.

I kept the transcript in case - so that if, on the 20th when they roll over it DOES affect, I am tearing someone a new orifice.

see.... I DO have it in me to be polite.... occasionally.....lmfao