No sheepy, when I open my defect section it simply says 3 defects and gives absolutely no percentages whatsoever. All I can put it down to is the fact that I'm not a TRS, and neither will I ever be one because I refuse to offer "free postage" or a 30-day return period. I suppose it's easy enough to calculate as it's simply the number of defects expressed as a percentage of the total number of transactions. Be nice if I didn't need to use a bloody calculator to check it though.