papermoon.lady
Community Member

on ‎06-05-2022 12:12 PM

If eBay handled the dispute, maybe the OP can contact them via live chat and ask them which into they provided and what he or she can do now? The problem is the OP had not noticed that a PP dispute was open so he or she did not provide any info for the case. But apparently eBay had formerly decided in favour of the seller?

Maybe the OP can still have a look at closed cases in his or her PP account. Maybe there is an option, I don't know.

He or she should still be able to send PP a message.

gutterpunkz05
Community Member
In response to papermoon.lady

on ‎06-05-2022 01:00 PM

When paypal instigate a case against ebay,  ebay advise the seller and request info from the seller to respond to the case.  If the seller fails to respond to the ebay notification, then ebay have no information on which to dispute the claim made against them.

Sellers paypal accounts,  no longer have any reference to payments recieved via ebay managed payments

as the transaction is directly between paypal and ebay.

0 Helpful