Faulty product

beckz.shopping
Community Member

on ‎29-08-2025 08:16 AM

Hi,

 

I need a refund on a faulty item. The sellers are ignoring me and when I go to chat on eBay the item doesn’t appear. I tried calling eBay but it says phone number not connected. Is there any other way to make contact with eBay for a refund? Thanks 

0 Helpful

sandypebbles
Community Member

on ‎29-08-2025 08:44 AM

You do not need to contact the seller,or ebay to open an item not as described dispute, and follow through with it, within the time limit

 

That is how to get a refund

*casey*
Community Member

on ‎29-08-2025 12:29 PM

 "when I go to chat on eBay the item doesn’t appear"

 

Is your Purchase History Page > See Orders  set to the correct timespan ?

 

Or did you purchase as a guest ?

 

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returni...

 

Or through social media ?

 

https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189#section4