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@lyndal1838 wrote:

The seller is having you on.....they can refund when a case is open.

 

The seller is aware that if you close a case it cannot ne reopened.

 

Do NOT close the case until you have the refund.

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I,m not 100% sure on this one, but I think the seller has to refund through the resolution centre, rather than just refunding through the normal ebay / paypal section. I,ve got a feeling the normal, non resolution systems of resolving stuff get locked up and everything goes through the resolution process. If this is right ( and I,m not completely sure it is ) the seller may be having problems if they dont know their way around all of the systems.

Its a long time ago, but I remember having similar problems resolving an issue once as the buyer went immediately to a case, rather than contacting me first.

Some-one else may have more information or corrections on this.