@imastawka wrote:Best to use the Have Us Call You option and ask to speak to a supervisor would be my suggestion
This is best done during business hours Mon - Fri
You will then get an Aussie, and not a Philipino (that's the American accent you heard)
Thank you very much for the above, imastawka.
I am hoping I wont have problems with the software again, but if I do, I will be following instructions in this thread. We have quite a few Philipino's in my area in South Australia and now I understand why the accent was difficult for me.
Much appreciated 
