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@shoaltech wrote:

etb321, Yes possibly. I don't know enough about that whole scene to know how it works but quite possibly you're right.

 

domino-710 I requested from Australia Post a confirmation of the delivered item. They provided a document showing the item was delivered to an address different from mine. I then contacted Ebay and the agent took all the details. I'm a bit concerned because since that call I have heard nothing, he said they would be in contact with me requesting information. He did say it could be 24 hours though so I will wait.

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For one the payment dispute was between the buyers  bank and ebay,  You only get to furnish info you wish to be considered to ebay and ebay then issues a defence to the claim.

The bank is hardly likely to just tick a box, there are processes to be followed and they would need to be able to legally substantiate their decision and the reasons for making it.

There decision would also be open to audit processes and possible challenges.

Note: as it appears the return was not via ebay, ebay would only be able to state that they have no record of any return process being innitiated.