etb321, Yes possibly. I don't know enough about that whole scene to know how it works but quite possibly you're right.

domino-710 I requested from Australia Post a confirmation of the delivered item. They provided a document showing the item was delivered to an address different from mine. I then contacted Ebay and the agent took all the details. I'm a bit concerned because since that call I have heard nothing, he said they would be in contact with me requesting information. He did say it could be 24 hours though so I will wait.

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@shoaltech wrote:

etb321, Yes possibly. I don't know enough about that whole scene to know how it works but quite possibly you're right.

 

domino-710 I requested from Australia Post a confirmation of the delivered item. They provided a document showing the item was delivered to an address different from mine. I then contacted Ebay and the agent took all the details. I'm a bit concerned because since that call I have heard nothing, he said they would be in contact with me requesting information. He did say it could be 24 hours though so I will wait.

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For one the payment dispute was between the buyers  bank and ebay,  You only get to furnish info you wish to be considered to ebay and ebay then issues a defence to the claim.

The bank is hardly likely to just tick a box, there are processes to be followed and they would need to be able to legally substantiate their decision and the reasons for making it.

There decision would also be open to audit processes and possible challenges.

Note: as it appears the return was not via ebay, ebay would only be able to state that they have no record of any return process being innitiated.

Read again ........................

I disagree. Ebay has no interest or part in the dispute.  Their role is simply to forward the seller's response to the bank and the bank's response to the seller.  I hold to my view it is unlikely the bank actually bothered to consider the seller's response. 

No accountability.   Really, how do you come to this conclusion?

The buyers transaction is with ebay, not the seller

Ebay is a facilitator,  Ebay doesn't sell anything, (apart from advertizing). 

I don't have anything more to add to the discussion so I'll conclude with the obvious.  Only accept returns if forced to by ebay. 

I've had a 'warning' in the past for uploading the transcripts....but sometimes I get away with it 😈

So, have I got this right?

1) Buyer does not launch a return item via ebay, but personally through you?

2) You accept return, but it is delivered to wrong address?

3) A.P. deliver to a different address?

4) So, at this stage....dispute should be between 'buyer & A.P.'?

5) Why is eBay involved?

6) Has buyer done a chargeback through bank....or threatened it?

Sorry, if I've missed something......something's not right!

Read back Twyn - a payment institution - is his bank - the buyer's.