I spoke to an agent via chat and mentioned some sellers had already received a follow-up email and had been refunded the difference.

The agent told me that they had not issued any refunds to any sellers, and that the issue was ongoing. He said I had to wait a few days to receive the update via email.

Was also advised to hold off sending parcels until the issue was resolved. How on earth can that be good advice, buyers don't want their parcels arriving late, and I don't want any defects for not posting on time.

AP will be offering them directly in July. I'll wait till then.

Message 32 of 42  

just quoted a previous post

yeah - absolutely horrible advice by the agent and a flat-out lie. ive attached the message which was

in the "from ebay" section of my messages that i got when they refunded me 50% of the postage purchased via AP. i too was going to wait and see if it was just a glitch - but didnt want to screw with my postage times. 

Hello dave, could you please provide a link to this welcome information.

Thank you 🙂

https://auspost.com.au/disruptions-and-updates/pricing-updates

Hello again dave, I have already purchased and received 3 huge boxes of these satchels.

Do you or anyone else know if these “ebay” satchels, can be used with an Australian Post printed or hand written label, then paid for at AP please.

I believe these satchels should be available for purchase at Australia Post outlets from the start of June.

So I imagine you can use the ones you have and pay the postage at AP.

A hand written address or AP printed label should be fine.

I think these xs satchels will be treated just like any other AP Satchel you might already have or can purchase from AP.

I'm sure I read that you can use the xs satchels with AP from the start of June, but I've just read this:

"Extra small available from 1 August 2025 from Australia Post Online Shop or Post Offices."