Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

[lm-entertainment]

Hi everyone! 🙂 

I've been using the new ebay / AP XS Satchel since the beginning of the month as they have a 50% off postage cost until 30th May. 

I've used them successfully up until today - but now when trying to print labels - they are showing the full price ($8.55). 

I was wondering if anyone else who has been using the satchels successfully with the discount is having problems getting the 50% off now? I spoke with an ebay live chat agent and they seemed to know nothing about the issue and said the promotion for 50% off does go until the end of May. 

Have gotten another person I know to try printing one on their account but they also aren't getting the 50% off. 

Trying to gauge whether it is an individual problem or everyone who uses them is experiencing the issue?

Thanks in advance! 

[curraone]

That is just a weird email - it doesn't make sense - the link has too many .. - it refers to 250g parcels which is a Sendle thing - weird 🤔

I would be getting back to them and ask to speak to a supervisor

[lm-entertainment]

yeah, i agree it is a strange email - however, i do know australia post are releasing the 250g parcel labels (for using own packaging) along with the extra small satchels to be purchased directly from them once 1st of july hits. it's in their updated price guide.

i think it's probably more a case of the chat agent not actually knowing that they're not available via australia post yet - which is also why i'm not going to both trying to get any refund from them as i sent them as 500g parcels. i don't doubt though that the promotion is in fact over. if it isn't i'd be extremely surprised. i hope everyone who is also not receiving the promotional price contacts them and makes a bit of a noise. maybe wishful thinking on my part. 

[ramcycle2010]

I gave them a grilling today but still got fobbed off with the promise of an email when the problem was resolved. No email as yet, and beyond disgusted that ebay still conduct themselves like this. 

[lm-entertainment]

100%. considering the fees they charge on top of everything else - they really do take the p!ss when it comes to what little is given back to loyal sellers. 

[lm-entertainment]

surprisingly, the agent i spoke to and sent me the follow-up email about the promotion ending said they would cover 50% of the postage i paid to send the item off-ebay. i said that there was no 250g parcel / XS small satchel option on mypost until 1st july 2025.

i said to them that i'd sent it via 500g parcel and they said they'd still cover the 50% amount. i sent them the AP mypost tax invoice and they actually did refund me 50% of the postage cost (including additional extras id added like signature on delivery / extra cover).

might be worth a shot if anyone has the time and patience to follow it up. 

[groovysistergoldenhairsurprise]

Ebay are nothing more than a pack of greedy liars.

[pearlpress]

It is disappointing - we are expected to do what we say - typos or not.

I bought satchels, altered stock, altered policies, and now this

If anyone is listening can you at least explain please

[roaminghigh]

Did you want an explanation from ebay staff, or another ebay seller? 

[twyngwyn · Accepted solution]

https://www.ecommercebytes.com/C/letters/blog.pl?/pl/2025/5/1747834314.html

[roaminghigh]

WELL-DONE to anonymous for alerting Ina to this!!

It's not like this is the first time ebay have ended a promotion early, severely affecting any sellers participating. And it won't be the last time they do it unless we take action.