Mark it as unpaid first then the buyer will be able to complete checkout again.
(To the right of item in your sold list)
Providing you have direct deposit as an option.
Do you mean the open unpaid item dispute option?
No, to the right of item in sold list is the small drop down menu with "more options"
Select "Mark as unpaid"
But if PayPal has been completed maybe that option won't appear.
How was the original payment supposed to have been completed? PayPal, DD, posting payment?
I'm not entirely sure if I've got the right menu so I added a picture. There is also more menus across the top of the list with one called "other options" but couldn't find anything of use in there either.
The payment was supposed to be a direct deposit
That's the correct menu but as "send invoice" and 'Unmark as paid" are both not present, ebays system thinks payment was successful.
Could it be the buyer is incorrect and payment worked?
Check the destination of their payment and if payment unsuccessful, you will need to contact ebay so they can reset checkout.
