Can't request a refund because it says I haven't paid (I have)

Going through my cent auction purchases I realised a few of them must have used fake tracking because it claims to have arrived when it definitely hasn't. Beyond the margin of error, think several days to a few weeks. So I've opened a fair chunk of " Did not receive, request refund" cases and most of them have gone through smoothly, but sometimes I just get

 

I haven't received my item yet
You need to pay for your item before it can be posted to you.
 
Even though it's clear on the order details page I have.
 
Anyone know what's going on? I tried to search for others having the same problem but all that came up were seller issues with buyers not paying.
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Can't request a refund because it says I haven't paid (I have)

It might possibly be the "Friday Gremlins" at work - eBay does site maintenance on Fridays which can and does screw things around. Try again later on.

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