I sold a bottle of Boss Bottled Oud Saffron perfume. The buyer received the item and raised a dispute saying it wasn't as described. He said it wasn't sealed and a quarter of the liquid was missing. I responded by saying that the ad clearly showed that the perfume came unsealed and had been sprayed a few times. Also, the photos showed the liquid level which contradicted the buyer's claim that a 1/4 of the liquid was missing. Ebay made a decision that I didn't qualify for seller protection and ruled in favour of the buyer. The buyer never returned the item, but instead put a sham tracking number into the dispute details . So the buyer has the product and the refund! I tried talking to ebay and they told me they have nothing to do with the decision making process for the dispute, as it is up to the buyer's payment institution. They suggest I talk to the buyer to send the perfume back. What can I do to get ebay to help me from here. The man I spoke to was just unwilling to help. He said the system automatically calculated whether I qualified for the seller protection and there was nothing he could do about it. Now I'm sitting here with no product and no money. Any help greatly appreciated. ... View more

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Hi all Did anyone go to the meeting that was advertised for Tuesday this week? If so, were you able to voice your concerns and did ebay actually listen? I will post this on another site too as there are not many members on this one. Cheers Sonya ... View more

Welcome to our WA Sellers! This community forum has been set up for you to connect to other Sellers in your State. Please read over the community guidelines here.  ... View more