If you paid via PayPal and it is within 30 days of the last estimated delivery date then open an eBay case for INAD.
If it is outside of the eBay deadline then log into PayPal and open a case for INAD as PP gives 180 days.
@11dustyattic wrote:
@kopenhagen5 wrote:If you paid via PayPal and it is within 30 days of the last estimated delivery date then open an eBay case for INAD.
If it is outside of the eBay deadline then log into PayPal and open a case for INAD as PP gives 180 days.
Given you're an expert ๐ can I ask, since it appears the seller is in Korea, does the buyer have to pay return postage? It's unclear whether the op has officially opened a case, but the seller states in their returns section that they don't refund postage costs and the buyer has to pay for return postage, upon receipt of the item they will refund. That wouldn't stand in Australia but just wondered what the return process is for international purchases?
Just as a side note to the op, never return without opening a case and following the steps as instructed
For Aus cases, seller provides a postage label and tracking is uploaded to the case.
For International cases buyer usually needs to pay the return postage (making sure tracked postage is used and uploaded to the case) and rely on the seller refunding.
For this seller to state they don't pay for returns, that will probably be for change of mind returns rather than faulty items which is common for Aus sellers also.
As for being an expert, I don't know about that.
My philosophy is that I am always learning. 
@kopenhagen5 wrote:
@11dustyattic wrote:
@kopenhagen5 wrote:If you paid via PayPal and it is within 30 days of the last estimated delivery date then open an eBay case for INAD.
If it is outside of the eBay deadline then log into PayPal and open a case for INAD as PP gives 180 days.
Given you're an expert ๐ can I ask, since it appears the seller is in Korea, does the buyer have to pay return postage? It's unclear whether the op has officially opened a case, but the seller states in their returns section that they don't refund postage costs and the buyer has to pay for return postage, upon receipt of the item they will refund. That wouldn't stand in Australia but just wondered what the return process is for international purchases?
Just as a side note to the op, never return without opening a case and following the steps as instructed
For Aus cases, seller provides a postage label and tracking is uploaded to the case.
For International cases buyer usually needs to pay the return postage (making sure tracked postage is used and uploaded to the case) and rely on the seller refunding.
For this seller to state they don't pay for returns, that will probably be for change of mind returns rather than faulty items which is common for Aus sellers also.
As for being an expert, I don't know about that.
My philosophy is that I am always learning.
lol yes of course, it's a constant learning curve. The seller stated they would refund upon receiving the item back, I just wasn't sure who paid return postage. Thank you
Keeping in mind the seller may be referring to refund of the item only, not the postage.
To add, if opening a case in PayPal, a buyer can sign up for PP's free returns before opening the case.
PP will pay up to I think it is $35 for postage and limited to 3 in one year.
