@silver_195 wrote:
I purchased an item locally and immediately requested a cancellation of my order as it was the wrong item. Now the seller wants me to return to an international address. Does eBay allow this? I purposely purchased locally to minimise this risk, it's only fair that I should send the return to a local address.
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Hi silver_195, I'm sorry to hear of your dilemma. I hope that you can work towards a solution for this.
I do have a strong belief that sellers who sell items should be set up to take returns from where they were dispatched. Or better still, have it written in the description where the returns must go so that the customer knows what they're getting in to.
In your case though it looks like it was an error on your part. Perhaps the way that the seller is set up they didn't have time to read your cancellation request, and the wheels were already in motion and it was too late to stop the item being dispatched. That would be understandable for a high volume seller which isn't really indicated by looking at the seller's FB for this month. Perhaps they have another account or sell other stuff elsewhere and are quite busy.
OK, you may not have received the item at your time of writing and you're faced with the issue of what to do with the item and getting your refund. Looking at the seller's reply to your feedback, it seems that they may offer you a local address to return the item to. I think in this case it should be up to you to cover the cost of the return. However, if the seller's set up needs improvement then perhaps you both could split the return cost. I have a feeling the seller may not have deliberately sent the item after you cancelled the order. I think it's just a matter of them having the items dispatched quickly. And the fact that the seller is based in China and the dispatcher is in Australia would strongly suggest this. In a good situation, the seller could be commended for being on the job and having items sent out quickly.
Please see if you can find a more positive way to end this. I've looked at the seller's reply to you and it seems genuine. The only thing I can see wrong (if it is wrong) is that they have an inability to deal with immediate cancellations. Being not a regular issue, perhaps most sellers who have items dispatched from another city or country are the same. Anyway, there is always room for improvement. Like I indicated earlier, I'm not a fan of this kind of selling but it's been around for a long time. What must be remembered is that the seller is possibly a completely different business entity from the company / vendor dispatching the item and returning the item to the point of dispatch doesn't do much for the seller.
With the item, I take it that it's around $38. Being possibly your error as your post indicates and the fact that the seller couldn't deal with an immediate cancellation, you both could work it out. If you have to send it back to China it may cost you more than you want to wear. Worst case scenario is that you can keep the item, wear the cost and re-sell it and put it down to experience.
Anyway, I hope it goes in a way that is easiest for you.
