Seller does not accept returning the faulty item

[6207edmond]

Purchased an Airless paint sprayer. I've tested with water, the connecting hose hevily leaking both ends, the pressure adjuster not working, blocked. It is faulty and unrepairable accordig to a repair shop I've asked to check it. Unfortunately past the eBay 30 days money back guarantee. How can I get my money back when the sender is not cooperating to accept returning the faulty unit, and eBay not responding when I click on "Ask eBay to step in" button

Cheers

[padi*0409]

If you paid through Paypal, log into your Paypal account and go to their "Resolution Centre", You have up to 180 days past the sale date to open a dispute with them. 

Edit to add. Before you open a case with them sign up for thier "limited return postage" offer, or you'll be responsible for the return postage to the seller.

[jellybirddesigns]

Can you definitely not open a case for "Item Not As Described" (faulty)?

Seller would be responsible for issuing a shipping label for return (if they are located within Australia).

Paypal has 180 days to open a case if you are not successful in Ebay.

Where is the seller registered (not the item location)?

Worst case scenario - file a chargeback through your credit card (assuming you financed the purchase that way through Paypal).

I would inform the seller that this is what you intend to do if they do not accept responsibility for a faulty item. Since there is a fee to the seller for chargebacks, they may suddenly co-operate.

I did a chargeback last week for an item that was defective as the seller would only offer me a 25% refund or to return it at my expense. I told the bank the item simply did not match the description and was not fit for purpose and within 1 hour I was refunded.

[4channel]

---

@6207edmond wrote:

Purchased an Airless paint sprayer. I've tested with water, the connecting hose hevily leaking both ends, the pressure adjuster not working, blocked. It is faulty and unrepairable accordig to a repair shop I've asked to check it. Unfortunately past the eBay 30 days money back guarantee. How can I get my money back when the sender is not cooperating to accept returning the faulty unit, and eBay not responding when I click on "Ask eBay to step in" button

Cheers

---

How did you get on. Has there been any progress?

[6207edmond · Accepted solution]

All GOOD.

Case forwarded to PayPal, and PayPal sorted out. I got my refund. Case closed.

Thanks all for suggestions

And thanks PayPal

[4channel]

Very good to hear. I'm glad it worked out for you.

Cheers