There is no "promo code" box to input a coupon code at checkout

I am trying to purchase an item already in my cart but the promo code box is not there. There is only a "Gift Cards, Vouchers" box in my cart which of course does not accept my coupon code. It was not a straightforward purchase; I had to "Commit to buy" first, rather than just making payment immediately, which is what I always do. I have this problem on both my android app and the desktop site. The buyer accepts payment by Paypal so coupons should be applicable. I have used several promo codes in the past with no problem. I have committed to buy the item so I can remove it from the cart then return it and try again (this doesn't help) but I can't start the process from scratch as I do not want to commit to a second purchase.

Is there a reason the box is not offered or has it been moved?

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There is no "promo code" box to input a coupon code at checkout

If you say it's in your cart then you haven't committed to the purchase yet.

 

Try entering the item number in a new search.

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There is no "promo code" box to input a coupon code at checkout

lyndal1838
Honored Contributor

The code can only be entered into the box when you are going through Checkout.....you have to have bought the item before going through checkout.

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