rterun item seller never give money back

[haddasma]

hi we bought an inverter and kept it for longer time to use when we open the box it was 24v but i needed 12v i bought the wrong one, i contacted the seller he said return it and i will give your money back so i can buy another one , as he didn't want to swap it straight away .

after we send the item back and he received it as i send it back with Aus post sign on delivery , he block me from contact him or buy another one and he never send me the money back.

what can i do 

[countessalmirena]

If you sent it back tracked, and if you paid by PayPal, open a PayPal claim and enter the tracking number which should show delivery status.

If you didn’t pay via PayPal, but used your card to find your payment, contact your bank/card issuer and request chargeback… again providing tracking number.

I am assuming that it’s too late for eBay’s MBG. In future do not wait beyond 30 days after delivery (or - if the item hasn’t arrived - by the latest estimated delivery date), because that is literally the very latest date by which you can open a dispute. Do not just contact the seller in this sort of case; you need to open a proper dispute and you need to send back an item only if you’re told in the dispute to return the item, using a postage label provided by the seller or eBay, to the address shown in the dispute.

[sugar249]

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@countessalmirena wrote:

If you sent it back tracked, and if you paid by PayPal, open a PayPal claim and enter the tracking number which should show delivery status.

If you didn’t pay via PayPal, but used your card to find your payment, contact your bank/card issuer and request chargeback… again providing tracking number.

I am assuming that it’s too late for eBay’s MBG. In future do not wait beyond 30 days after delivery (or - if the item hasn’t arrived - by the latest estimated delivery date), because that is literally the very latest date by which you can open a dispute. Do not just contact the seller in this sort of case; you need to open a proper dispute and you need to send back an item only if you’re told in the dispute to return the item, using a postage label provided by the seller or eBay, to the address shown in the dispute.

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What justification do they have, they admit above that they bought the wrong one,  not the seller sending the wrong one.   Sorry it would be a false claim on a charge back.  Sure they were silly to return it,  but they can't justify a charge back or even if it was still in time no justification for  a MBG if they got what they ordered.

[countessalmirena]

Partway through my reply, I think I may have forgotten it was a COM return, so the OP does need to ignore what I wrote about the return label.

Nevertheless, if the seller actually said they will accept a return and would refund upon receipt, they should honour that. It might be cost of item only, which would be fair.

(Sorry - bad headache at the moment.)