I have been downgraded as a seller for "cases losed without seller resolution". While I was on holiday in Bali I received a complaint from a buyer that his order had not arrived. When I tried to respond I found that I could not connect with eBay Australia. Two more messages arrived and the matter was settled in the complainants favour due to the fact that I could not respond. If I had been able to reply I would have told eBay that, when I could not find the item, I had ordered a copy for shipping to the buyer. Subsequent to that PayPal refunded the buyer. The buyer received the item shortly thereafter and I appealed to PayPal who, when they checked the tracking number, ascertained that the buyer had collected the record and reversed the refund. I would like eBay to remove the complaint and restore my previous rating.
