how do i remove negative feedback from 10 years ago on my ebay account.

[starwarrior2david]

my ebay account gives me a 100% positive feedback score which is great however at the bottom of all my listings there is a negative reveiw which is from 10 years ago how on gods earth do i get this removed?and why is it so hard to contact ebay?

i have emailed them about 100 times regarding removing this negative feedback and thay say thay are referring to there technical department.

its so frustrating talk to a computer 

[twyngwyn]

are you actually emailing ebay or conducting 'live chats'?

[starwarrior2david]

All good thanks my friend

[twyngwyn]

what happened that now is 'all good;