How does eBay show concern for returns of faulty items bought in Australia?

[macre_39]

Seller is bad.  Has no return policy and denies any responsibility for faulty item.  What recourse do buyers have when eBay is uncontactable?

[sandypebbles]

Buyers are given tools to get their money back in these situations

Tools which have time limits

Did you open an item not as described dispute when you found the seller was not going to help?

You have 30 days after the last estimated delivery date to do that

Or 180 through PayPal if that has how you paid

But do NOT open both disputes at once or they will cancel each other out

When did you buy the item?

How did you pay?

Where is the seller registered?

I am not sure how the seller got around to being able to have no return policy, sellers do not have to accept returns for change of mind, but since you say they sent a faulty item, they do not have a choice

Was it a 'warranty' offered by a seller not authorised to offer one?

You can contact eBay, during their operating hours

But before you do that, you need to follow the process to get your money back

(That is what eBay will tell you to do)

You cab also leave them negative feedback if you have not left it too late to do so