Hi people
I have a buyer who purchased a multi station weight bench from me. After a bit of hassle of receiving payment since his first payment was declined via paypal, he finally received his order. Now he has opened a case against me claiming there are parts missing which are the barbell and weights.
My listing shows barbell and weights in the photo as demo, however in the description I have indicated that barbell and weights are not inlcuded.
I have offered him a $20 partial refund, however he has declined saying without the barbell and weights the unit is useless to him.
Any advise on how I should proceed?
Thanks in advance
