Customers can't request a invoice

Hi,

Could someone please tell me why my customers can not request a invoice from me.

I dont have IPR ticked.

My customer are telling me that they are not given the option to request a invoice when they place the items in the cart or commit to buy.

I have asked the question so many times to ebay and they never give me a straight answer.

 

Im losing sales as I have to ask my customers to pay the full postage then refund the differnce back to them, some are not trusting which is fair enough.

 

TIA

 

 

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