Partial refund only

Hello there, I purchased 3 of the same items from a seller who is no longer a member of eBay. Needless to say, the articles didnt arrive so i contacted ebay for a full refund.

 

They sent a refund to Paypal, but it was only for 1 of the items, leaving some $54.00 still outstanding. 

 

Over the last 3 months, I have contacted eBay chat 3 times, who tell me they have received no notifications from accounts regarding the outstanding balance which has not been paid into my Paypal account

 

I am at my wits end, and am now considering what action to take next as the eBay "money back" policy clearly is not being honoured

 

Thanks  Chris

 

Case

#5163563698

 

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