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Buyer wants a return for item that didn't fit
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on 17-09-2022 09:39 AM
Hello, a buyer has sent through a return process for a jacket that did not fit her.
I have 'no returns' on my listings but the buyer has put 'doesn't match description or photos' as the reason for return. The jacket was listed as a Size M and the buyer claims it is smaller. As the buyer has put through a return what do I do now? I have used the 'message the buyer' and explained that the listing was correct but how do I proceed now? thanks in advance!
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01-12-2022
11:51 PM
As the buyer has lodged a return for not as described you are responsible for the return postage and will have to refund the original postage as well.
you could try using eBay’s contact me page and explain the situation. Do this before you accept the return but most likely they will side with the buyer
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