the buyer doesn't recognize the transaction after more than a month

[cloventoken]

Last night 10/07 I received a message that the buyer file a dispute from his purchased last 29/05, says he don't recognize the transaction, I messaged him why is that and he doesn't reply. Any suggestions what should I do next? I already provide a tracking number that it was delivered. Thanks guys

[domino-710]

You should have the record of the sale in your sold items.

Therein will be the ID & address to which the item was sent with tracking.

Are you able to respond to the dispute.??

[cloventoken]

Yes I provide the tracking number to the dispute and I checked it and it was delivered. I'm just concern as well if eBay will cover me if ever the buyer's payment institution agree for the refund?

[cloventoken]

just an update the buyer sent me a message and saying "Hi, I have absolutely no clue why that would be. Thank you for letting me know, do you know if there is any way to fix that? I apologise for the inconvenience, hopefully I can fix it." what should I tell him?

[domino-710]

If you can prove delivered there is no refund.

[domino-710]

Tell him to close the case - it should be on his end.

[domino-710]

If there is any further problem you have his email stating - he didn't know about it.

[cloventoken]

yeah he said he didnt know about it until i messaged him, hes trying to close it now but I think he dont know how to close this dispute

[papermoon.lady]

Have you checked the buyer's address and if it is the address where the item was delivered? If the buyer is not lying, either the buyer's account was hacked or somebody else in their household bought the item.

[cloventoken]

Im sure I checked it it was delivered to the right address, it could be possible that someone using his account, hopefully he contact his bank about this today

[*sons_and_daughters*]

Sounds like a credit card chargeback. If that's the case, the buyer needs to get onto their financial insititution.