Australia Post labels not printing barcodes

[bexamus]

Can anyone help me with an issue I'm having when trying to print labels through eBay. 

I purchase a label but when I print it, the barcodes are missing and it's red where the barcodes should be. 

It's so frustrating! It can sometimes take hours and many printing errors before it finally works. 

[davewil1964]

Don't use eBay for your labels. Generally MyPost Business will save you money, or cost no more.

eBay do not pass on volume discounts that MyPost will. If you're sending $50 per month, AP is the way to go.

[bexamus]

Thanks for the tip! Will go through MyPost on the next order. Fingers crossed it works. 

[eol-products]

Have you tried a printer test page to see if any errors are in that to eliminate the printer being an issue

[bexamus]

Yes - have done all the troubleshooting to make sure it's not a printer issue, have called eBay and AP. This is my last resource to attempt to fix the issue.

[eol-products]

Can you save as a PDF then print from the saved PDF

[bexamus]

Yes, I tried that and no deal

[eol-products · Accepted solution]

If it views correctly on your screen would have to be an issue with the printer software converting the format. Have you tried reloading or updating printer drivers. If you have a spare printer would be handy or save the file and try a different system.

[bexamus]

Yes, it does view properly on my phone and laptop. The printer is fairly new but I did check and the printer driver is up to date. I attempted to print from my phone and laptop. But I can see where you're going with this and you're correct, it is starting to sound like a printer issue. I will try to print at work and see what happens. Thank you. 

[bexamus · Accepted solution]

Ok, so I did some further research and I believe it is a printer settings issue (as mentioned by eol-products). It was suggested to disable the advanced setting "Print as an image", this changes the format of the file so that the printer recognises the barcode. 

I printed the PDF via my HP Smart app on my phone (as a PDF document) and it worked!! 

Thanks eol-products for your help 😁