on 11-11-2016 08:00 AM
A buyer that deals with me regularly is trying to buy a number of items but everytime she clicks on Buy It Now it takes her to immediate payment, even though I do not have the immediate payment box ticked etc
I am not sure why this is happening as I do not have the immediate payment box ticked on any of my items and other buyers don't seem to be having the same problem
Can any one help - is it something in my settings or it is something to do with the buyers paypal etc
TIA
11-11-2016 08:04 AM - edited 11-11-2016 08:05 AM
Has she tried putting the items into the Cart? I know we all hate the cart, but it might work in this instance
And just double check one of the items - maybe the gremlins have made it immediate payment.
11-11-2016 11:18 AM - edited 11-11-2016 11:19 AM
This often happens to international buyers when they try to purchase from Australian sellers - if your buyer is in the US or UK (or using either of those sites to try and purchase, because it's a US / UK site issue), the best solution is to ask them to use eBay AU, because the 'add to cart' button also disappears.
If they are not using the US / UK site (the same thing happened recently to another Aus seller and they buyer was in Aus too), then the suggestion above to use the cart may help. If all else fails, you could create a single listing for all of the items, so that they only have to buy / checkout one item.
on 13-11-2016 08:01 PM
I am having the same problem today.
I checked the listing and the box for buy it now is not ticked but buyer still cannot purchase without immediate payment.
Did you resolve the issue.
If not might give ebay a call.
Cheers
on 13-11-2016 09:19 PM
Or try by adding the buyer to your requirement exemption if it is still an issue.
on 14-11-2016 04:49 PM
@tibersect wrote:A buyer that deals with me regularly is trying to buy a number of items but everytime she clicks on Buy It Now it takes her to immediate payment, even though I do not have the immediate payment box ticked etc
I am not sure why this is happening as I do not have the immediate payment box ticked on any of my items and other buyers don't seem to be having the same problem
Can any one help - is it something in my settings or it is something to do with the buyers paypal etc
TIA
If the buyer is using the app they will have this problem so check to see if they are using it.
I had this problem a week or two back and steered the buyer to there desktop after which things went smoothly.
I was able to send her a combined invoice once she'd selected all her items.
on 14-11-2016 09:44 PM
on 19-06-2017 11:49 PM
on 20-06-2017 06:56 AM
One would think the OP has it sorted after 7 months.