Customer unable to buy because it states unable to send to their area ACT

A customer wants to buy plants of us as a second chance and every time he enters buy it now it says that we don't send to that area which is not true because we have sent to the ACT multiple time, what can they or us do to rectify this. We send Australia wide with permits when needed.

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Customer unable to buy because it states unable to send to their area ACT

Sounds like a glitch - try adding them to your blocked buyer exemption list and see if that overrides it.

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