How to cancel paid transaction

[ausstainless]

The buyer has paid for a out-of-stock item and we both agree to cancel the transaction. Full amount was refunded via PayPal. But there is no option in "cancelling the transaction" or "resolve a problem". EBay said the case is close because the item has been paid and they would charge me (the seller) the final value fees. How do I cancel a paid item transaction? Thanks.

[digital*ghost]

Try going directly to the resolution centre and using the item number to bring up options.

[ausstainless]

Thanks. I tried that before and is no go. It said the case has already been closed because the buyer paid the item.........

So the only "option" I can choose now is to complete the check out like a normal sale. Then eBay will think the item has been paid and sent. It seems there is no way to cancel the transaction upon a PayPal refund?????

[digital*ghost]

Did you open an unpaid item dispute for the transaction by any chance?

If so, and the buyer paid after it was open, there are no further options to cancel a transaction and get a FVF credit, I'm afraid.

[ausstainless]

Yes, the buyer paid after 7 days from purchase under a dispute. And the payment has been fully refunded with nothing can do now. So seller has to pay a FVF without making any sale?? Rip off

[phorum_junkie*]

How long is it since you did the refund? It can tak a hile for that to filter through to ebay but onc it shows as unpaid again you should be able to offer the mutual cancelation.