Message attachments are not working or it is just me?

[ozstockman]

Hi guys,

For the last two days I cannot attach any image to a message. After I select an image from my Win 7 laptop using Chrome nothing happens, No small window shown with the image uploading and nothing seems to be attached. I have also tried IE but results are the same.

When it started to happen(two days ago) I hoped somebody reported it to eBay already and I was going to try it next day. The next day(yesterday) and it was the same. I called eBay and reported it as broken and I was told  it is going to be fixed within a couple of hours. More than 16 hours passed since then and nothing fixed. Which is probably what everyone could expect from eBay.

However before I call them again(I really hate to waste my time on calling them) can please somebody confrim it is actually broken. As I mention above  I have tried at least two browsers with no result but it was working in Chrome just three days ago. And I use it everyday fro the past few years. So I hope there is nothing wrong with my laptop and it is eBay who has made it not working.

This is too critical for me as my customers are waiting for a proof and that's the only way for me to send a proof to them. Without it being in a working order I am loosing these customers as they cannot wait for days for eBay to fix something.

[stickerswa]

Must be just you as I just sent a pic to a customer no problems (win 10 chrome browser) . What sort of file are you trying to send. If its not picture format (jpg, gif etc) then I dont think you can send.

Hope you get it sorted

[ozstockman]

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@stickerswa wrote:

Must be just you as I just sent a pic to a customer no problems (win 10 chrome browser) . What sort of file are you trying to send. If its not picture format (jpg, gif etc) then I dont think you can send.

Hope you get it sorted

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It is just a jpeg 203kb in size but that what I have been always sending to my customers. Sent 100s of them over a few years. 

I have just tried again, still the same.

[twyngwyn]

send it via your EMAIL copy

[ozstockman]

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@twyngwyn wrote:
send it via your EMAIL copy

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Can you please explain what you mean. If you mean replying to a buyer message through email software I have never seen it working that way. It will go to ebay anyway as a reply email address is an ebay address and techically it should just bounce back.

However I have not tried to reply this way for years and may be something changed since then.

[kopenhagen5]

Try replying from email.

Sure it will go to eBay but sometimes entering from a different point can bypass a glitch if there is one.

I have also eperienced this issue if there are no prior messages sent.

Only get the attachment option if replying to a message.

[ozstockman]

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@kopenhagen5 wrote:

Try replying from email.

Sure it will go to eBay but sometimes entering from a different point can bypass a glitch if there is one.

I have also eperienced this issue if there are no prior messages sent.

Only get the attachment option if replying to a message.

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I have three buyers waiting for a proof. All of them sent me at least two messages before.

I have just tried to reply to one buyer message directly  from gmail. I hope it will work that way.

[ozstockman]

It has not worked. My buyer has received my message but not the image.

[tangledstitches]

If you send it via email you're just as likely to be accused of trying to sell privately and avoid fees so no way would I recommend that.

Can't you upload the picture to the listing and get the potential buyer to save the picture so you can delete it from the listing again?

[ozstockman]

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@tangledstitches wrote:

If you send it via email you're just as likely to be accused of trying to sell privately and avoid fees so no way would I recommend that.

Can't you upload the picture to the listing and get the potential buyer to save the picture so you can delete it from the listing again?

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It is an option but it is time consuming vs sending as an attachment. If I have to do it that way I will have to increase my quote for each order and that's not my preffered option at this point.

I have just tried my desktop and I can attach an image from there. Why it has stopped working on my laptop is a mistery.  I have not installed any updates and it is like 2014 model while desktop is 2008 model.

I have a problem with vdeo card(its cooling) on the laptop but what it has anything to do with attaching an image.

I will try to attach an image to this message and see if it works.