Refunding postage only cost

[mrclarke72]

Hi, just wondering how to refund the postage cost on an item that has been sold. I said i'd give the guy free postage but i believe hes already paid it.

[sueken4812 · Accepted solution]

You can go into the paypal transaction, and send them a partial refund there.  If they didn't pay by paypal, then you'll need to a bank transfer.

[*crikey*mate*]

when someone tells you exactly how, remember you have paid fees on the postage amount, so take that into consideration.

also, to help followers, maybe let them know how much you are talking about and the method the buyer paid you

if its paypal, you can just issue a partial refund through the transaction where they paid you, or you can send them the money through paypal (though I'd do it on the transaction so it keeps a tidy trail.

if bank deposit - just back to their bank.

dont send money through the mail, that's against AP policy

[mrclarke72]

okay thanks guys. Yes i believe he did pay through paypal. 
I understand that i have to pay fees with regard to postage but i dont care anymore. Just want to get the sale over with.
So i will give him partial refund through paypal?

[mrclarke72]

Ok. so im in paypal. I can see the button that says issue refund.
 If i click that will that refund the full total amount? I cant see anything that says partial refund?

[mrclarke72]

Ok. figured it out. 
You hit refund , then it says how much you want to refund.
Cheers