Unable to respond to customer case as link takes me to a German ebay Site

[hotrodvideo]

An overseas  customer opened a "Item not as described "case .I was sent a message and was provided with a RESPOND NOW link so I clicked on it only to find  I was taken to a German eBay site written in German  how the hell am i going to navigate and sort  that out  ! Cant find another other way of bring it up in English

[jellybirddesigns]

I think that if you use the Chrome browser, it translates automatically?

Or you can install the Google translate extension.

Did you send with tracking?

[jellybirddesigns]

Actually, you should be able to see all cases/disputes against you in your own shop in your Seller Hub under the Orders tab - Requests and Disputes.

[*sons_and_daughters*]

Open the dispute in either Google Chrome, or Epic Privacy browser, right click and select translate to English. It may work in other browsers, but they're the two main ones I use. If the buyer is in Germany, reply in English. Then they have to translate your message.